Privacy Policy 

At FINEX we find data protection important. This privacy policy contains all information about how we guarantee the privacy of our customers and users of our website www.finexbelgium.com. If after reading this agreement you still have questions or you experience problems with our services or website, you can always contact us. This policy is also fully in accordance with the Global Data Protection Regulation (hereafter GDPR) of May 2018.
 
Privacy and Global Data Protection Regulation


Who is protected by this privacy policy?
Any natural person who leaves personal information with us. Company data is not covered by the GDPR.

What does 'processing of data' mean?
By processing data we mean storing, collecting, editing, copying, passing on and deleting data. The person responsible for the processing of data is FINEX BELGIUM itself.
 
Which data do we process?
We collect your contact details such as your address, e-mail address, telephone number, mobile phone number, fax number ... Also data that we obtain from third parties or from contracts, contact forms, surveys, contests, promotions, commercial campaigns, payment details, orders, (online) we keep purchases records, etc..

 

We can also collect information about you through the use of our websites, social media, response by e-mail, cookies, click-through data, navigation data and other technologies. For professional clients or companies with whom we (can) start a joint venture, we also keep the company details, such as the VAT number or company number, the coordinates of the legal entity's contacts (name, position, telephone, etc.). as well as the partners and / or the partners in the case. Possible interests that we can meet with our services and activities are also recorded.

In short:
• Information that visitors leave on our website (name, e-mail, telephone).
• Analytical data that we obtain through cookies.
• Information from our customers.

What do we use this information for?
FINEX collects personal information which is necessary to guarantee the optimal functioning of the website. This information can be used by FINEX for actions or messages of an informative nature. FINEX also collects information in log files. This information is used for internal purposes, such as traffic and profile analysis. This enables us to further fine-tune the services offered by the website.

How do we protect this data?
The personal data of the user are stored on a secured Wix server for maximum two days.

What if it fails with the security of this data?
Under the GDPR, FINEX must report any problem that occurs with the security of data of natural persons within 72 hours to all concerned. We then also make every effort to solve these problems as quickly as possible and we update our security policy and processes to avoid similar problems in the future.

Company data is not covered by the GDPR. Because loss, damage, or theft of this data can harm the working of FINEX, we will also communicate this with our customers if that is relevant.

Do we sell your data to third parties or do we pass on data?
FINEX never discloses personal information to third parties without the express permission of the party involved. Under no circumstances will your e-mail address, username or password be sold or rented to third parties.

How do you determine as a customer which personal data we can use and how?
FINEX customers in the capacity of their company have no control over what we do with their business data. With informing e-mails there is always the possibility to unsubscribe.

What are your rights and how can you exercise them?
If you are a natural person, you always have the right to request personal information, to look into it, to adjust it, to have it transferred or to have it deleted. Please contact us for this.

How long do we keep your personal data?
Personal data of natural persons are kept up to 7 years in our ERP. This is compliant with Belgian Tax Data Regulations. Customer company  data may be retained, as these are not covered by the GDPR.

What about our websites, cookies and mobile apps?
FINEX uses so-called 'cookies' (small pieces of information that are written on the user's hard disk) to facilitate the use of the website.
On our website we ask you in certain cases for personal information (for example in the contact form).


FINEX does not have mobile apps.

Cookies and GDPR


What do we store on the basis of cookies?
FINEX uses cookies to improve the web experience.

 

This information is for:
• analyzing user experience in Google Analytics
• identifying persons who fill in a contact form.

Tracking cookies from Google
These cookies use Google to keep track of which pages you visit from their network, in order to build up a profile of your online surfing behavior. This profile is built on the basis of comparable information that they receive from your visit to other websites from their network. This profile is not linked to your name, address, e-mail address and the like as known to us, but only serves to match advertisements to your profile so that they are as relevant as possible to you.


These cookies are necessary for:
• Serving the advertisement (on time, place, browser etc).
• Preventing irritation. This takes into account the extent to which an advertisement is shown, also known as frequency / family cap.
• Creating reports for the advertisers (unique reach).


Through our website a cookie is placed from Google, as part of the Analytics service. We use this service to track and get reports on how visitors use our website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this. We have allowed Google to use the obtained analytics information for other Google services.
The information that Google collects is anonymised as much as possible. Your IP address is emphatically not given. The information is transferred to and stored by Google on servers in the United States. Google must adhere to the Safe Harbor principles and is affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.

More info on cookies from Google.

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Disabling cookies only affects the computer and browser on which you perform this operation.

If you use multiple computers and / or browsers you must repeat this operation as often as necessary.

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